Q&A
Questions & Answers
Our Hair Extensions
What kind of hair extensions do you offer?
We offer Premium Remy hair extensions. Basically, there are two types of hair extensions on the market, hair extensions with hair strands that lie in the same direction (like our own hair), so-called Remy hair extensions, and hair extensions with hair strands that lie in different directions, so-called Non-Remy hair extensions, which is usually collected hair from hair brushes in poor countries.
What we sell is therefore human hair with strands facing the right direction. We do not sell Non-Remy hair extensions because it is a hair extension that is very problematic and difficult to care for, it only leads to dissatisfied customers.
Where does your hair extension come from? Do you have both straight and wavy hair extensions?
Our hair extensions consist of thin strands of hair and originates from various countries around Eastern Europe and the Caucasus. We only buy hair extensions that have thin hairs because it is easiest to style and shape as desired and therefore suits our customers in Europe more.
In our webshop, we have pictures of wavy tape extensions and straight keratin extensions, but they are actually the same type of extensions that we have styled straight and wavy respectively.
All hair extensions that we offer are naturally straight/wavy and can be styled easily whether you want it straight, wavy or curly. It is also possible to emphasize the curls on it by letting it dry on its own.
How many colors do you have on your extensions? What if the color doesn't exactly match my hair?
Our color range can vary more or less over time, but we usually have around 25 colors in our range that suit most people.
You also have to keep in mind that hair extensions never have to match the color of your own hair completely, but it can differ 1-2 steps in shade and still blend in well with your own hair.
Which insertion methods do you offer on your hair extensions and which one suits me?
We offer Keratin and Tape extensions because they are by far the two most common and best insertion methods of hair extensions on the market. They are also mostly used by professional hairdressers and hair extension stylists.
Which method suits each is really a matter of taste. Some prefer Tape Extensions while others prefer Keratin Extensions.
An important difference to keep in mind is that Tape extensions can be reused several times and last longer than Keratin extensions, about 1-2 years with proper care. Keratin extensions, on the other hand, are usually used for about 3-4 months and need to be taken out because the attachments then start to become visible, but some customers usually leave them in for up to 6 months. An advantage of Keratin extensions is that it is cheaper than Tape extensions.
How much hair extensions do I need?
How much hair extensions you need depends on the thickness and length of your hairstyle and your preferences. For example, if you have thin hair, you can get good results with a smaller amount of hair extensions. On the other hand, if you have thick hair, you may need a larger amount of hair extensions for the results of your hairstyle to be more prominent.
We usually recommend
40 pieces of tape or 100 keratin strands for people with thin hair.
50 pieces of tape or 125 keratin strands or people with normally thick hair.
60 pieces of tape or 150 keratin strands or people who have thick hair or very short hair, e.g. page hairstyle.
Orders & Deliveries
How quickly do you deliver?
We usually send out our packages within 1 working day of receiving an order and often already on the same day if we receive the order before 12.00. If we receive the order later, we usually send it out the next working day.
We usually send our products with DHL or UPS, which usually deliver after 1 working day within Sweden and 1-3 working days within the rest of Europe.
I live in another EU country, is it easy to shop from your online store and do you offer a right of withdrawal?
Yes, it's just as easy to buy from our online store. It is an open market within the EU and the goods are delivered directly to you in the same way as if you had placed the order from an online store in your country. Today we already sell to many customers within the EU and without any complications for our customers. We also offer a 14-day right of withdrawal for all customers within the EU.
How come you offer better prices?
We have a goal to sell many goods at a lower price, not few goods at a higher price. This is also why we are a company that focuses on the EU market.
Can I return the hair extensions if it doesn't suit me?
Of course you can do that. As a consumer, you always have a 2-week right of withdrawal when you shop with us. This also applies to customers who shop from other EU countries - To return an item, the item must be unused. If you have paid for the item in advance, you will receive your payment back within 1 week. You also do not need to state any reason why you want to return an item. You only need to email us at [email protected] and let us know that you wish to return an item and wait for instructions from us. Consider returning an item to us with a package that can be tracked with a tracking number.
What kind of payment solutions do you offer?
We cooperate with Klarna and offer customers located in Germany, Austria, the Netherlands, Denmark and Finland, payments both with Klarna invoices and direct payments.
For customers in other European countries, we only offer direct payments via Klarna.
I tried to make a purchase in your online store but it didn't work, why?
This error is usually due to the browser (e.g. Safari, Chrome, Edge) in your mobile phone or computer. If you try to update or switch to another browser, it usually works to complete the purchase.